General Terms and Conditions of BK Library Interiors

For us at BK Library Interiors, it is important to be completely transparent about how we work and how we handle the information we collect. The following general terms and conditions are applicable to all services provided by BK Library Interiors AB ("BK Library", 556727-0029. The customer may only be a legal entity (companies, organizations, etc.). These General Terms and Conditions form an integral part of the main agreement entered into between the parties. In the event that there are agreements between the parties that deviate from these general terms and conditions, it shall be specified specifically in the main agreement. The "service" refers to sales, deliveries and the consulting services in interior design and consulting provided by BK Library Interiors.

1. Reservations about changes

1.1 BK Library reserves the right, without prior notice, to change the terms and conditions on the website, in the catalog and online store, the availability, materials, specification and price of the goods. BK Library also reserves the right for printing errors on the website, in our price list, and incorrect information in the online store.

 

2.  Terms of sales

2.1. All prices are stated excluding VAT, shipping, transport insurance and packaging cost. Placing orders is an acceptance of our current terms of sale.

2.2. Unfortunately, we cannot fulfill orders below € 50 excl. VAT, shipping and packaging.

2.3. It is the responsibility of the customer to check that the products, prices, and volume in the order confirmation correspond to the order placed.

 

3. Estimated delivery time

3.1. Most products in BK Library's range are made-to-order items and have a delivery time of three to six weeks. For larger orders or when ordering a customized product, a separate delivery notice is provided. BK Library reserves the right for longer delivery times on certain products and in certain periods where material availability or high production load causes longer production times.  The customer can always contact BK Library at info@bklibrary.se to obtain the current preliminary delivery time before ordering.

3.2. Stock items are shipped from stock within one to four working days.

3.3. After BK Library has received the customer's order and examined delivery times from subcontractors, an order confirmation with a preliminary delivery time is sent to the customer from our customer service.  The preliminary delivery date is from BK Library's warehouse in Vislanda, Sweden, unless otherwise stated.

 

4.  Cancellation or modification of order

4.1. Cancellation of orders placed can be made no later than 24 hours from the time BK Library sends order confirmation, provided that manufacturing has not begun and the goods have not been shipped.

4.2. Modification of orders can be made if manufacturing has not begun, and the goods have not been shipped. Modifications can result in longer delivery times.

4.3. Contact us at info@bklibrary.se in case of cancellation or modification of orders.

 

5.  Delivery terms

5.1.  For resellers:

• Unless the customer and BK Library agree otherwise in writing, the products shall be delivered EXW BK Library warehouse, Vislanda, according to Incoterms 2020.
• Unless otherwise agreed and the customer does not provide its own freight account before booking of transport, the goods are sent in the most advantageous way on one of BK Library's shipping agreements according to modified EXW where BK Library sells shipping as a service and the shipping cost is added to the invoice. In all parts, except when it comes to agreeing on shipping and paying for the same, the shipment is to be considered as an EXW shipment.

5.2.  For direct customers:

• Unless the customer and BK Library agree otherwise in writing, the products shall be delivered DAP according to Incoterms 2020. Unless otherwise agreed, transport and packaging costs are calculated and invoiced upon delivery.

5.3. Please note that responsibility and risk during transport in case of EXW delivery terms lies with the Buyer all the way from the Seller's warehouse including loading. We recommend that the buyer takes out insurance for the transport and we want to emphasize the importance of having strong procedures for reception of goods at the delivery address so that any damage is detected immediately while the freight forwarder is on site.

5.4. It is the buyer's responsibility to inform about the need for additional services such as tail lift, express services, fixed delivery date, notification etc. If the buyer is unsure about what capacities are required to secure a successful offloading and reception of goods, please contact us at info@bklibrary.se so we can assist you. Please supply information about your goods reception, such as the width and height of the door openings, if there is a loading dock and if yes at what height, if there is a pallet truck on site, and opening hours.

5.5. For deliveries that have not been received by the customer due to limited opening hours or inaccessibility upon delivery, the additional transport and any additional services will be charged. Therefore, always state the opening hours, contact person and telephone number of the goods recipient on your order, and contact BK Library if you are unsure if you need to order additional services. Unless otherwise stated by the customer, it is assumed that there is a goods reception on site that can handle delivery by vehicles without a tail lift.

5.6 If your delivery has not arrived, you can contact the freight forwarder's customer service or our customer service at info@bklibrary.se. Enter the shipment number or order number so BK Library can assist with delivery tracking.

 

6.  Goods reception and transport damage

6.1. Goods must always be inspected when the goods are received to check that all packages have arrived and if there is visible damage to packaging or product.

6.2.  For you as a reseller:

• Any visible damage or other defects must be immediately documented on the consignment note with countersignature by the driver and reported in writing to the freight forwarder within 5 days of receiving the goods. In the event of a later notification, the transport company will not accept the claim and you will have to bear the costs yourself. To get compensation from the freight forwarder, a photo of the goods with and without packaging is usually needed, in detail and full profile, so the freight forwarder can clearly see the location of the damage and how large the damage is.
• Hidden transport damage which cannot be presumed to have been apparent at the time of receipt of the goods shall be notified in writing to the freight forwarder as soon as possible, but not later than within 5 calendar days. In the event of a later notification, the freight forwarder will not accept the claim and you will have to bear the costs yourself.

6.3.  For direct customers:

• Any visible damage or other defects must be immediately documented on the consignment note with countersignature by the driver and notified in writing to info@bklibrary.se within five days of receipt of goods. In the event of a later notification, BK Library cannot make a claim against the freight forwarder, and you will have to bear the costs yourself. To get compensation from the freight forwarder, a photo of the goods with and without packaging is needed, in detail and full profile, so the carrier can clearly see the location of the damage and how large the damage is.
• Hidden transport damage which cannot be presumed to have been apparent at the time of receipt of the goods shall be notified in writing to info@bklibrary.se as soon as possible, but no later than within five calendar days. In the event of a later notification, BK Library cannot make a claim against the freight forwarder, and you will have to bear the costs yourself.

6.4. All damages shall be photo-documented to facilitate the assessment of claims for compensation.

6.5. Do not return transport-damaged goods to BK Library without first agreeing with our customer service. Keep it in place of any inspection by the freight forwarder.

6.6. For resellers:

• If there are products that need to be replaced, contact BK Library so we can create a new order for damaged product or component and deliver as soon as possible. Please note that compensation for the damaged product must be reported to the freight forwarder, and that any compensation is between the freight forwarder and the customer, unless otherwise agreed.

6.7. For direct customers:

• If there are products that need to be replaced, contact BK Library so we can create a new order for damaged product or component and deliver as soon as possible.

 

7.  Complaints and warranty

7.1. For transport damage see section 6.

7.2. BK Library's activities are based on the satisfaction of its customers with the services provided by BK Library. If the customer is nevertheless dissatisfied or has a complaint relating to an error or deficiency for which BK Library is responsible, the customer must complain about this in writing to BK Library on info@bklibrary.se. Complaints must be made within two weeks from the date on which the customer discovered or should have discovered the deficiency on which the claim is based. The complaint must contain a clear indication of the nature and extent of the error or deficiency. In the absence of a complaint, the right to make a claim shall be considered due. 

7.3.  If we have sent the wrong item or there are missing parts or components, please contact us at info@bklibrary.se so we can correct the error. If it is a stock item, we ship within 1-2 days, if it is a product or component that needs to be produced, it usually takes a few weeks depending on what materials we must receive from subcontractors, but replacement orders due to incorrect picking or incorrect production always get the highest priority in production and delivery. We help you with return shipping of faulty goods.

7.4.  Warranty period three years. BK Library undertakes to remedy, through repair or replacement, any fault in the product that, according to BK Library's reasonable assessment, are due to defects in materials, manufacture or design. However, BK Library is only responsible for errors and defects that have been complained about in writing without delay from the date when the error or defect was discovered or should have been discovered and no later than three years from the date of delivery. The invoice is valid as a guarantee note. When invoking a guarantee, the invoice number must be provided.

7.5. BK Library is not responsible for replacement furnishings during the complaint period, nor costs for work in connection with warranty cases.

7.6.  BK Library is not responsible for errors or defects in the products caused by circumstances that have arisen after the products are delivered to the customer. BK Library is also not responsible for errors or defects resulting from the customer's use of the products in violation of BK Library's instructions, normal wear and tear, the customer's use of the products together with third-party products or the customer's modification of the products.

 

8.  Return of incorrectly ordered goods

8.1. If you accidentally order the wrong item, contact our customer service at info@bklibrary.se and inform us about what you wish to return.

8.2. As a general rule, we accept returns of stock items. Made-to-order goods cannot be returned.

8.3. In the event of return of incorrectly ordered goods, the customer is responsible for shipping, packaging cost and return shipping DDP Incoterms 2020.

8.4. The item must always be returned error-free, unused and carefully packaged. Goods damaged during return shipping cannot be credited.

8.5. Mark returns clearly with sender and order number.

 

9.  Payment and compensation

9.1. Payment shall be made within 30 days net of the invoice date unless otherwise agreed in writing between the parties. Payment of goods and services is made by invoice. Payment must be received by BK Library no later than the due date. Invoicing takes place when the order is made available to the buyer (EXW) or when shipping is booked by BK Library (CPT /DAP / DDP).

9.2.  After the due date, BK Library charges interest on arrears of 8% until payment is completed.

9.3. In the event of late or non-payment, BK Library has the right to charge a reminder fee, collection fee and fees for own work.

9.4.  BK Library reserves the right to demand from new customers a 50% advance payment before service or production begins.

9.5.  All goods remain in BK Library's possession until full payment has been made.

9.6. Payment is made to Swedish bankgiro 408-9058.

9.7.  If bankgiro is not an option, payment can be made to IBAN SE6180000800695330140657 BIC: SWEDSESS.

10. Force Majeure and other limitations of liability

10.1. BK Library's liability for damage or loss suffered by the customer is always limited to invoice value. BK Library is not responsible for damage that has occurred where the cause is beyond BK Library's control or determined by third parties.

10.2. In no case shall BK Library be liable for indirect or consequential damages, including any customer's liability to third parties.

 

11. Changes

11.1. BK Library Interiors AB has the right to change these general terms and conditions. The latest version of the general terms and conditions is available on the BK Library Interiors website https://www.bklibrary.com/se/villkor-info. A change to the general terms and conditions only applies to assignments and services that have begun after the change has been published on the website. However, if the change has been prompted by a court ruling or a change in the law, the change shall take effect immediately.

12. Applicable law and dispute

12.1. Disputes regarding the interpretation or application of the agreement between the customer and BK Library Interiors AB and related legal relationships shall primarily be resolved through negotiations between the parties. However, the Parties shall not be prevented from taking action where this is necessary to safeguard the rights or interests of the Party.

12.2. If the parties cannot agree, any dispute arising from the agreement shall be finally settled in accordance with the arbitration rules of the Sydsvenska Industri- och Handelskammarens skiljedomsregler, with the application of Swedish law. The rules on Simplified Arbitration shall apply unless the Sydsvenska Industri- och Handelskammarenns Skiljeråd ("SIHS") decides, taking into account the severity of the dispute, the value of the dispute and other circumstances, that the rules on ordinary arbitration shall be applied. In the latter case, the SIHS shall also decide whether the arbitration panel shall consist of one or three arbitrators. The seat of the arbitration shall be Växjö and the language of the proceedings shall be Swedish.

12.3. All information that emerges during the arbitration, as well as decisions and arbitration awards made in connection with the proceedings, are confidential. Confidential information may not be disclosed to third parties without the written consent of all Parties, unless it is necessary for the execution of the judgment or otherwise provided by law.

12.4. However, for overdue unpaid claims, BK Library Interiors AB has the right to bring an action in a general court.

13. Versions

13.1. This is version 3.5 of BK Library Interiors AB Privacy Policy dated 2022-09-09.